An NDIS professional has a responsibility to maintain accurate and up-to-date records. Not only is this a legal requirement, it also ensures that participants receive the best possible outcomes from their NDIS support and NDIS plan.
Types of records may include:
- Service agreements
- Participant information records
- Incident reports
- Complaints and feedback
These records must be accurate, complete, and up-to-date. They must also be stored securely.
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Tip 1. Use a secure system
- Ensure that you are using a secure system to store your records, and that only authorised personnel have access to them.
Tip 2. Train your staff
- Make sure that your staff are trained in record keeping, and that they understand the importance of maintaining accurate records.
Tip 3. Seek professional advice
- If you are unsure about any aspect of record keeping requirements, seek advice from a professional, such as a lawyer or accountant.
Tip 4. Audit your records
- Regularly audit your records to ensure that they are compliant with NDIS code of conduct (both registered and non-registered providers) and the NDIS practice standards and quality indicators (registered providers). This will help identify any gaps or errors in your record keeping.
Tip 5. Privacy and confidentiality
- Maintaining good record keeping and having processes in place ensures adherence to the Privacy Act 1988.
Tip 6. Keep records up-to-date
- Make sure that you are updating your records to reflect any changes in your clients' support needs, service history, or personal information.
In conclusion, maintaining accurate and up-to-date records is a crucial aspect of being an NDIS professional and providing services to NDIS participants.
Are you new to the support coordination role? Here is some further training called '
NDIS Record Keeping 101'. This topic looks at the legal requirements of record keeping, goes into detail about different types of records and what should and shouldn’t be recorded.
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