From Crisis to Comeback: Resolution and Recovery 

People with complex support needs may face crises or potential risks for various reasons. Crises often provide warning signs; this webinar focuses on navigating crisis and recovering from crisis.

Live Zoom Webinar


Tuesday, 23 January


2-4pm (AEDT)


2 Hours

Lead Presenter

Vivien Williams,
UpSkill Trainer


(includes GST)

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  • Who is this for?
  • Support coordinators 
  • NDIS allied health professionals
  • Professionals assisting people with complex support needs

After attending the webinar you will have a better understanding of:

  • Strategies to ensure positive outcomes
  • Collaborating to deliver action plans and contingency plans 
  • Crisis management plans
  • Crisis intervention model
  • Crisis recovery and what it looks like 

What is included in this webinar

  • A pdf copy of the slides
  • A pdf copy of the workbook
  • A copy of questions asked by attendees
  • Resource list
  • Access to the recording of the webinar

Double your knowledge

If you’re  looking to attend this webinar, we also encourage you to check out our other live webinar on navigating crisis and recovering from crisis.

These 2 webinars are tightly linked and attending them both will enable you to increase your understanding in this area.
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Guest presenter

Dean Bright – Group Manager, NDIS After Hours Crisis Referral Service, Marathon Health

Dean has over 25+ years of experience in the disability sector and child protection across NSW and Victoria. Before working with Marathon Health, Dean was responsible for developing and delivering Local Area Coordination services in NSW. Currently, Dean is based in Albury NSW and oversees the NDIS After Hours Crisis Referral Service (AHCRS) across Australia.

Register now to secure your spot

Training FAQs

Who is your training for?

All our training is suitable for anyone who supports people with complex needs. It has, however, been developed with support coordinators and allied health professionals in mind.

Do you deliver private team training?

Yes, we can deliver tailored training packages to suit the needs of your team. We work collaboratively with you to understand your team’s learning objectives and then develop our training content and delivery to best achieve these outcomes. Contact us at [email protected] for more information.

Do you offer discounts for groups?

Starting on October 24, 2023, a group booking discount will be available for purchases involving 5 or more individuals in a single full-price live workshop. To check eligibility and gather more information, please feel free to contact us via email [email protected] 

Can I pay via invoice?

Yes, you certainly can. Please email us on [email protected] to arrange this.
Please let us know:
- Who we can address the invoice to 
- Which email address it needs to be sent to 

What about cancellations?

If the workshop has fewer than 4 registered participants, there's a possibility it may be cancelled. In the event of cancellation, you have two options: 
- Receive a full refund or 
- Opt for the next available session on the same topic. 
Rest assured, one of our friendly team members will get in touch with you if such a situation arises and provide as much notice as possible.
If you are unable to attend or need to cancel your registration, please contact us [email protected] or phone 1300 319 014 as early as possible so we can discuss your options.