Live workshop

Best practice when working with people with complex support needs

Learn strategies to demonstrate leadership in promoting and upholding the rights of those you support who live with complex support needs.

Live Zoom Workshop


Wednesday 7 February


2.5 hours


10am–12:30pm (AEDT)

Lead Presenter

Laura Schutz, UpSkill Trainer

Subsidised Price

(includes GST)

Who is this for:
  • Support coordinators 
  • NDIS allied health professionals
  • Professionals assisting people with complex support needs

This workshop includes:

  • Practical exercises
  • Group discussion
  • Question and answer session
  • A comprehensive list of helpful resources
An introduction of the guiding approaches including taking a human rights and person-centred approach to practice, working in a trauma informed way, practicing cultural sensitivity and promoting self determination.

After this workshop you will be able to:

  • Recognise when a person’s rights are at risk and identify ways that you can assist to reassert their rights
  • Identify key guiding approaches that are essential when working with people with complex support needs and consider ways to incorporate these approaches into how you work
  • Identify ways to work collaboratively with mainstream and NDIS services
  • Lead, innovate and develop service improvements in line with contemporary best practice

Why should I attend this workshop?

Both NDIS allied health professionals and support coordinators work with people that have complex support needs who are accessing multiple service systems. Learn how to support the people by better understanding the principles that guide best practice.

Training FAQs

Who is your training for?

All our training is suitable for anyone who supports people with complex needs. It has, however, been developed with support coordinators and allied health professionals in mind.

Do you deliver private team training?

Yes, we can deliver tailored training packages to suit the needs of your team. We work collaboratively with you to understand your team’s learning objectives and then develop our training content and delivery to best achieve these outcomes. Contact us at [email protected] for more information.

Do you offer discounts for groups?

Starting on October 24, 2023, a group booking discount will be available for purchases involving 5 or more individuals in a single full-price live workshop. To check eligibility and gather more information, please feel free to contact us via email [email protected] 

Can I pay via invoice?

Yes, you certainly can. Please email us on [email protected] to arrange this.
Please let us know:
- Who we can address the invoice to 
- Which email address it needs to be sent to 

What about cancellations?

If the workshop has fewer than 4 registered participants, there's a possibility it may be cancelled. In the event of cancellation, you have two options: 
- Receive a full refund or 
- Opt for the next available session on the same topic. 
Rest assured, one of our friendly team members will get in touch with you if such a situation arises and provide as much notice as possible.
If you are unable to attend or need to cancel your registration, please contact us [email protected] or phone 1300 319 014 as early as possible so we can discuss your options.

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