Targeted support coordination requires support coordinators to have niche skills and knowledge in particular areas such as the know-how to support a person to get out of hospital or leave aged care and find suitable housing and supports to live in the community.
Disability Intermediaries Australia recently published the Professional Standards of Practice for Support Coordinators. These professional standards set the benchmark for the delivery of skilled support coordination.
The key takeaway is that skilled and knowledgeable support
coordinators are the best enablers of favourable outcomes. They assist
participants to achieve their goals, engage with services, overcome
barriers, and design supports across complex systems. It is vital for
support coordinators to keep up-to-date with NDIS developments as well
as developments across relevant sectors.
Continual professional development ensures support coordinators are
not only competent but also excel in their role supporting people with
disability. In 2018 the Summer Foundation created the UpSkill program in
response to the need for a skilled workforce working with people with
disability and complex support needs.
UpSkill Lead, Linda Hughes tells us: “We know that finding skilled and experienced professionals who can work with people with complex support needs is challenging. We have developed a series of workshops about navigating the NDIS and other mainstream systems to ensure that people with complex support needs are assisted to live well in the community. 95% of our training attendees told us they would improve their practice after attending one of our workshops.”